INNOTEK Warranty Information
Your 100% Satisfaction Is Our Goal! If for any reason you are not satisfied with your Innotek purchase, you have 30 days from the original purchase date to return your product to the original place of purchase for a full refund, less shipping costs. Return policies may vary from store to store
LIMITED LIFETIME WARRANTY
Invisible Technologies, Inc. warrants to the original retail purchaser, that Innotek brand products will be free from defects in material and workmanship, under normal use, for a period of one year from the date of the original retail purchase. This Limited Warranty excludes; accidental damage due to dog chews; lightning damage where and INNOTEK lightning protection component is not in use (in-ground pet fencing systems); or neglect, alteration and misuse.
Proof of Purchase must be provided to our customer care center before a warranty can be honored. For your convenience, a product may be registered and proof of purchase provided once and there after proof of purchase will not be required to fulfill a warranty. Products may be registered at http://www.innotek.net/Register-Product.aspx. Proof of purchase may be emailed, faxed or mailed and is defined as the sales receipt, or copy of the sales receipt.
Email: receipt@petsafe.net
Mail:
Attn: Customer Care Center/POP
Radio Systems Corporation
923 Cardinal Court
Auburn, IN 46706
Invisible Technologies offers several product exchange options during the warranty period. If service is required, call 1-800-826-5527 to discuss the service plan that best serves your needs. Costs are dependent on the processing time and the desired shipping options. Please do not return this product to your retailer.
After one year from date of original retail purchase, we will repair, replace or upgrade your product at a fixed rate based on the component.
Invisible Technologies, Inc. shall not be liable or responsible for any incidental or consequential damages resulting from the use of the product or caused by any defect, failure or malfunction of the product, whether a claim is based upon warranty, contract, negligence or otherwise.